Privacy policy

Draft. The final text will be published before public launch.

What personal data bodacargo collects, why, who sees it, how long it is kept and how to delete your account.

Who we are

bodacargo is operated by [operator name, address and contact email, to be added before public launch]. In this policy "we" means the operator.

Data we collect

• Account: your phone number (to sign in with a one-time code), and your name and email if you add them.
• Orders: pickup and drop-off addresses and map points, parcel category, size and weight, the recipient's name and phone number, price and status history.
• Couriers: vehicle, accepted categories and work radius, photos of an ID document for verification, and the live location while online or delivering.
• Photos you take in the app: pickup, handover and return proof, and evidence in a dispute.
• Messages in the order and trip chat, ratings and disputes.
• Technical data: IP address and the device platform and version for each signed-in device.

Why we use it

• To show the price, find a courier and carry out the delivery.
• To let the sender follow the courier during an active delivery.
• To prevent fraud and abuse: limits on sign-in codes and cancellations, signals for repeated cancellations and blocking.
• To resolve disputes and to keep the record of commission and payments.
• To meet legal obligations.

Who sees what

• The sender sees the courier's first name, vehicle, rating, verification badge and, during an active delivery, live location.
• The courier sees the pickup and drop-off addresses and the recipient's name and phone number needed to deliver.
• Senders and couriers do not see each other's phone numbers: they talk in the in-app chat.
• Our support staff see what is needed to help you and to resolve disputes. Their access is logged.

Service providers

• Hosting: [hosting provider and data location, to be added]. Cloudflare protects and delivers the website and the API.
• Google Maps and Places: the map in the app, and address search. The text you type in address search is sent to Google.
• Firebase (Google): crash reports and push notifications, once enabled. A crash report contains the device model, system version and app state, not your orders.
• SMS provider: delivers the sign-in code to your phone number, once selected.
• Road distances are calculated on our own server. Exchange rates come from the Central Bank of Azerbaijan, without personal data.

How we protect it

Personal data (phone, name, email, addresses, recipient details, messages, photos) is stored encrypted, with keys kept separately from the database. ID document photos have a separate key. Connections use HTTPS. There are no passwords: you sign in with a one-time code.

How long we keep it

• Sign-in codes: one day.
• A signed-in device: until you sign out, or 60 days without use.
• Live courier location: only the latest position, removed within minutes when it is no longer updated. No location history is kept.
• ID document photos: deleted 30 days after the verification decision. The decision itself is kept.
• Orders, trips, chat messages, photos, ratings, disputes and commission records: [retention period, to be set], for disputes, accounting and legal obligations.

Your rights

You can see and correct your name and email in the profile, and delete your account in the app. For any other request about your data, contact us at the address in "Who we are".

Deleting your account

• In the app: Profile → Delete account.
• Deleted: phone number, name and email. You are signed out on every device. A courier is taken offline, and ID document photos are deleted.
• Kept without your personal data: completed orders and trips, ratings and commission records.
• Not possible while you have an active order or trip request, a delivery in progress, an open trip, an open dispute or a non-zero courier balance. The app tells you what to finish first.
• Your phone number can be used to create a new account afterwards.
• If you cannot open the app, write to us from the address in "Who we are".

Age

[Minimum age, to be confirmed.]

Changes

We will publish changes on this page with a new date. Important changes will also be shown in the app.