Terms of service

Draft. The final text will be published before public launch.

The rules for sending, delivering and carrying parcels with bodacargo.

The service

bodacargo is a platform that connects people who send parcels with couriers who deliver them in a city, and with carriers who take parcels on their trips between cities and countries. The operator is [operator name, to be added]. [The legal status of couriers and carriers, to be confirmed.]

Your account

• You sign in with your phone number and a one-time code. Keep your phone and the app secure.
• The information you give must be true. A courier must pass ID verification before carrying trip parcels.
• We may block an account that breaks these terms. A blocked account cannot start new orders or go online.

Price

• The price is shown before you order. It depends on the road distance, size, weight, category and the options you choose.
• If the courier finds at pickup that the weight is different, the app shows a new price. You accept it or the order is cancelled.
• A scheduled pickup is searched for 30 minutes before the chosen window.

Payment and commission

• The sender pays the courier in cash at pickup.
• bodacargo keeps a commission from each order, as a percentage set by the platform. It is recorded on the courier's balance.
• A courier whose debt reaches the limit cannot go online until it is paid.

Cancellation

• The sender can cancel until the parcel is picked up.
• A courier can cancel an accepted order with a reason. Repeated cancellations are reviewed and may lead to blocking.

Recipient not available

If the recipient cannot be reached, the courier returns the parcel to the sender. The sender pays a return fee shown in the app.

Trips

• A carrier publishes a trip with a date, route, capacity and prices. A sender asks for space, and the carrier accepts or declines.
• Pickup and handover are confirmed with codes. Do not share your code before you hand over or receive the parcel.
• The parcel must comply with the law of the countries on the route. The carrier may check the parcel and refuse it.

Prohibited items

• Drugs and any substance prohibited by law.
• Weapons, ammunition, explosives and their parts.
• Flammable, toxic, corrosive or otherwise dangerous materials, including gas cylinders.
• Cash, payment cards, securities and precious metals.
• Stolen or counterfeit goods, and items that require a licence you do not have.
• Live animals.
• Anything else prohibited by the law of Azerbaijan or of a country on the trip route.

Your responsibility for the parcel

You confirm when ordering that the parcel contains no prohibited items and that its description is correct. The courier may refuse a parcel that does not match the order.

Ratings and disputes

• After delivery each side can rate the other within 7 days.
• If the parcel is damaged or lost, or there is a payment problem, you can open a dispute in the app within 7 days, with photos. Our support team decides, and the decision may adjust the commission.

Liability

[Limits of liability, to be reviewed by a lawyer before public launch.]

Law

[Governing law and how disputes are resolved, to be confirmed.]

Changes

We will publish changes on this page with a new date. Important changes will also be shown in the app.